This page defines the rights and obligations of consumers in accordance with the Consumer Protection Act<\/strong> and the Electronic Commerce Act<\/strong> of Montenegro. The consumer has the right to withdraw from the purchase without providing any reason<\/strong> within 14 days<\/strong> from the date of receiving the product. Procedure for withdrawal:<\/strong><\/p>\n The consumer must send a written notice of withdrawal (by e-mail or registered letter).<\/p>\n<\/li>\n The product must be returned in its original packaging<\/strong>, undamaged<\/strong>, and unused<\/strong>, accompanied by the original receipt<\/strong>.<\/p>\n<\/li>\n The consumer bears the costs of returning the goods<\/strong>, except in cases where the reason for return is due to an error made by the seller.<\/p>\n<\/li>\n The seller is obliged to refund the full purchase amount<\/strong> within 14 days<\/strong> from the day the withdrawal notice is received but may withhold the refund until the returned goods are received or proof of shipment is provided.<\/p>\n<\/li>\n<\/ul>\n Exceptions to the right of withdrawal:<\/strong> when the product has been made to the consumer\u2019s specifications (personalized items),<\/p>\n<\/li>\n when the product has been unsealed, used, or damaged after delivery,<\/p>\n<\/li>\n when the product\u2019s nature does not allow return due to hygiene or safety reasons.<\/p>\n<\/li>\n<\/ul>\n KERBER GOLD DOO guarantees that all products offered on the website are new, authentic<\/strong>, and conform to the specifications<\/strong> listed on the site.<\/p>\n In the event that the consumer receives a defective, damaged, or incorrect product, they are entitled to file a complaint<\/strong> in accordance with the Consumer Protection Act.<\/p>\n Complaint procedure:<\/strong><\/p>\n A complaint can be submitted via e-mail, telephone, or in writing.<\/p>\n<\/li>\n The consumer must include the original receipt and describe the reason for the complaint.<\/p>\n<\/li>\n The seller must confirm receipt of the complaint<\/strong> and respond within 8 days<\/strong>.<\/p>\n<\/li>\n The complaint must be resolved within 15 days<\/strong> from the date of submission.<\/p>\n<\/li>\n If the complaint is accepted, the consumer will be offered a replacement product<\/strong>, repair<\/strong>, price reduction<\/strong>, or refund<\/strong>.<\/p>\n<\/li>\n<\/ul>\n The cost of shipping a replacement product or returning the defective one will be borne by KERBER GOLD DOO if the complaint is justified.<\/p>\n All product prices listed on www.kerbergold.me\/en<\/a><\/strong> are expressed in euros (EUR)<\/strong> and include value-added tax (VAT). Payments can be made using one of the following methods:<\/p>\n cash on delivery,<\/p>\n<\/li>\n bank transfer to the seller\u2019s account,<\/p>\n<\/li>\n or any other payment method specified during the checkout process.<\/p>\n<\/li>\n<\/ul>\n KERBER GOLD DOO undertakes to deliver all ordered products within the time frame<\/strong> specified during the purchase process. KERBER GOLD DOO is responsible for any non-conformity of the product<\/strong> with the contract, in accordance with the Consumer Protection Act. For all questions, complaints, or requests related to the exercise of consumer rights, you can contact us at:<\/p>\n KERBER GOLD DOO<\/strong> KERBER GOLD DOO reserves the right to modify and amend this document in accordance with applicable legal regulations.
By purchasing products through the website www.kerbergold.me\/en<\/a><\/strong>, the consumer enters into a contractual relationship with KERBER GOLD DOO<\/strong>, acting as the seller.<\/p>\n2. Right of Withdrawal<\/h2>\n
To exercise this right, the consumer must notify KERBER GOLD DOO in writing via e-mail or registered mail within the specified period.<\/p>\n\n
The right of withdrawal does not apply in the following cases:<\/p>\n\n
3. Complaints and Product Replacement<\/h2>\n
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4. Prices and Payment<\/h2>\n
The price does not include shipping costs<\/strong>, unless otherwise stated.<\/p>\n\n
5. Product Delivery<\/h2>\n
Delivery times depend on product availability and delivery destination.
In case of any delay, the buyer will be promptly informed using the contact details provided in the order.<\/p>\n6. Liability for Non-Conformity<\/h2>\n
If a product is found to be inconsistent with the description, specifications, or intended purpose, the consumer has the right to request a replacement<\/strong>, repair<\/strong>, price reduction<\/strong>, or contract termination with a full refund<\/strong>.<\/p>\n7. Contact for Complaints and Additional Information<\/h2>\n
Address: Novaka Milo\u0161eva 6, Podgorica
Phone: +382 67 047 888<\/a>
E-mail: kerbergold@gmail.com<\/a>
Customer service hours: Monday \u2013 Friday, 08:00 \u2013 16:00<\/p>\n8. Final Provisions<\/h2>\n
All changes will be published on this page and will take effect on the date of publication.<\/p>\n